Providing Stellar Collection Services
There are a lot of past due accounts that require collection services. Some businesses choose to collect on their own past due accounts. Other businesses elect to partner with a collection service. Regardless of your choice, it’s imperative that you provide stellar collection services. You may be wondering why you want to do that. After all, these people owe you money for services that you’ve provided. So, why should you provide those deadbeats with stellar service?
They’re Not Deadbeats. They’re People Just Like You
Let’s start with the Golden Rule. The Golden Rule isn’t just about the way you treat your friends and family. It applies to everyone – including people who you money. The majority of the people that owe money, regardless of if they are a consumer or a business entity, are not deadbeats. They are people…just like you. As people, they are prone to experiencing situations in life that make it difficult to pay their invoices. Think about a time when you had to choose between which bills you could pay. If you’ve never been there, you’re very lucky. You should provide stellar collection services because you are in the business of talking to people.
Stellar Collection Services Will Strengthen Your Relationships
When you provide or hire stellar collection services, you will ultimately strengthen your relationships. Since you are treating people as people instead of as an evil entity, you come across as customer focused. This customer focus will feed loyalty. Your customers will come back for your service when they need it again because you treated them with respect and kindness during their time of need.
Hiring the Right Collection Services
Not long ago, we at Clients A.R.M. provided our readers with a list of best practices to use when looking to hire a collections agency. Yet, even with those best practices, how do you know that they will provide the kind of collection services that will make your company look good?
The answer is simple: you want to ask for references, case studies (if available), and read their testimonials. You should also research the company providing the collection services to ensure that no complaints were filed against the company. If you find complaints, read them. Determine if the complaints had merit. If you believe the complaints were nothing more than someone looking to complain, then continue your research until you make a decision. It’s important that the values of the company match the values of your company.
Budget is another concern. Make sure that you will get what you’re paying for with the collections services. You should understand the services that will be provided and what you will pay for those services.
Collection Services Is About People
Remember, that collections is all about people. It’s about listening to them and helping them find a solution that will help them pay off their account. It’s not about shaming. It’s not about threatening people. It’s about you showing compassion and going above and beyond in order to create repeat business.
Ready to Learn More?
Clients A.R.M. provides a free process review to help you learn more about collection services. Also, make sure that you check out our information on first party collections and third party collections. Questions? Use our chat box or contact us here. We’d be happy to answer your questions!